Australia, New Zealand and UK, onsite and remote consultancy
Over 21 years of experience within the security, networking and wireless sector means that when we say we offer consultancy you truly get consultancy. This is not just sales guys who’ve done a bit of extra training, we have the training but we also have years of experience not just on the units themselves but on how they work and respond within a network. If you want help and advice on what unit will suit your setup best, if you need the whole setup installing we can walk you through each step of the way. Advising on which vendor, which unit and the approach for getting the very best out of your setup.
We offer a range of solutions and services that all you have to do is pick and choose the one that suits you best. Our pricing is clear and straight forward and availability for remote assistance can be within a couple of hours, whilst availability for an onsite visit can usually be arranged at your convenience within a couple of days. Get in touch and discuss your requirements with us by using the form at the bottom of the page, calling us or using our live chat! We are available on live chat from 7am – 10pm every day.
This service is provided with newly purchased units, please note that you don’t have to have purchased the unit from us directly, but it must be shipped to us first. We initially configure your device(s) based on a pre installation questionnaire that we send you. The equipment is then sent to you ready to plug into your network and covered by a further 2 hours of remote support. Prices start from $350 + GST per appliance, depending on the complexity of your initial requirements. Contact Us now!
Hourly based remote consultancy
This is our most popular service and customers choose to use this as and when needed. This service is often used to assist in areas like building new VPNs, bandwidth management, intrusion prevention settings, or specific routing and general configuration issues. We charge $175 + GST per hour. Contact Us now!
Day rated remote consultancy
Where a number of hours are needed to complete a job it can be more cost effective to purchase 1/2 or full days in a block. This is often required when customers are implementing new VPNs, working on specific Loopback NAT problems, setting up central logging and monitoring or rolling out larger network installations. Half day rate is $650 + GST and full day $1200 + GST Contact Us now!
For more complicated installations, troubleshooting, or where remote access is not possible, onsite consultancy is the best solution. This can be provided by our qualified technicians to the highest standards. Onsite work is charged based on 8 hour days, where travel time is also taken into account and is based on $1850 + GST per day + travel and expenses. Contact Us now!
Managed and Ongoing Support Contracts
If you are looking for ongoing support, management of your devices or centralised logging and reporting, we can again provide a range of services to meet your needs. We offer a variety of monthly support contracts that can be tailored to your needs from a simple monthly report providing you with insight into your network up to 24x7 management and support. Contact Us now!